Terms of service
Satisfaction Guarantee
- BPI guarantees 100% satisfaction with your purchase. Products may be returned for a refund within 30 days of the date the product was shipped when returned in accordance with the Return Policy set forth below.
Limited Warranty
- BPI warrants all products against defects in workmanship and material for one (1) year from the date of shipment, unless otherwise noted. Normal deterioration of products due to weather, wear and tear, or other causes that do not affect the functional use is not covered by this warranty. BPI reserves the right to repair, replace, or refund, as appropriate. All warranties are valid only when the product is used in the intended application as outlined in the products printed literature and when installed/assembled in accordance with instructions. Products that meet the aforementioned conditions may be returned within the warranty period in accordance with the Return Policy set forth above.
Pricing and Specification
- Prices are effective through the end of the calendar year. BPI reserves the right to correct errors in pricing and/or specification. Customers will be advised of changes in price or specification before orders are processed.
Sales Tax
- State and local sales taxes (5%) will be added to orders shipping to Virginia. Unless your organization is a branch of the federal government, evidence of tax exempt status must be provided to BPI. Otherwise, applicable state and local taxes will be added to orders.
Custom Orders
- Custom orders require customer approval before processing. Changes to custom orders may result in additional charges and/or extended lead-times.
Purchase Orders
- Upload your Purchase Order or download and submit our Purchase Order form using our online form. Someone from BPI will be in touch as soon as we receive your Purchase Order to confirm your order.
Payment Terms
- BPI offers a net 30 day terms to public institutions and approved accounts. Additionally, we honor most credit cards and accept prepaid orders. Orders from outside the U.S. require prepayment before shipping. A valid purchase order or purchase order number is required for all purchases. Customers requesting credit terms are required to complete a customer information sheet and are subject to a credit investigation prior to order release. Past due balances will be charged 18% per year, or the highest rate permitted by law. Customers also agree to pay any and all fees, including attorney fees, incurred by BPI to collect past due invoices.
Duplicate Orders
- To avoid accidental duplication of telephone orders, DO NOT send written confirmation unless requested by Customer Service. If you must send confirmation, please mark the order as "Confirming Order, Do Not Duplicate."
Force Majeure
- Although we strive to meet obligations set forth on our website and promotional materials, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays, and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage, and war; labor strikes, interruption, suspension, curtailment, or other disruption of utilities; or other matters beyond our reasonable control.